Return & Exchange Policy
Bel Fiore Jewellery
Customer satisfaction is at the heart of everything we do. We want you to feel confident and happy with every purchase.
Below is a general outline of our return policy, for full details and specific queries, we always recommend contacting our Hatton Garden showroom directly.
- Standard Return Policy
- Returns Accepted: We accept returns on most unworn and non-custom items within 14 days of purchase or delivery.
- Refund or Exchange: You may choose a full refund or exchange (excluding any delivery costs).
- Condition: Items must be returned in original packaging, in unworn, unaltered condition, with any accompanying certificates or paperwork.
- Non-Returnable Items
- Custom or Bespoke Jewellery: Made-to-order or engraved pieces are non-refundable, as they are crafted uniquely for you.
- Resized, Altered, or Repaired Items: Jewellery that has been adjusted or modified is not eligible for return.
- Earrings: For hygiene reasons, earrings are non-returnable unless faulty.
- Faulty Items
If your item arrives damaged or becomes faulty within a reasonable time, please contact us immediately. We’ll assess the issue and offer a repair, replacement, or refund, depending on the case.
- Contact & Assistance
For help with a return or to ask about a specific item:
- Visit us at our Hatton Garden showroom
- Or get in touch by phone or email listed on our website
Need Help with a Return?
Our team is here to assist you with any questions about returns or exchanges. Contact us directly for personalized support.